Job Opportunities
Monitoring Agent
Reports To: Operations Manager
Department: Call Center
Summary: Actively monitor and report violations
Core Values: Professionalism, Honesty, Respect, Teamwork and Giving Back
Mission Statement: We are committed to providing A 2nd Chance and an exceptional experience with respect to people who need it.
Skills we need you to possess:
- Detail Oriented
- Respectful
- Reliable
- Organized
- Positive Attitude
- Time Management
- Self-Motivated
- Oral & Written Communication Skills
- Office | Computer Software Skills
- Standard Mathematical Principles
Things you should expect to be taught:
- How to onboard and offboard a client
- How to monitor a dashboard
- How to testify on client data
What you’ll do at A 2nd Chance Monitoring on an ongoing basis:
- Provide excellent customer service to all clients
- Actively monitor dashboards and respond to events accordingly
- Handle all calls, emails and requests in a timely and efficient manner
- Answer the phones and correspond via electronic communication (usually email and text)
- Complete filing and record maintenance on a weekly basis
- Maintain reliable transportation for travel to jails and courthouses.
- Handle all client onboarding and offboarding activities, which include, but are not limited to:
- creating profiles
- installing or removing equipment
- providing necessary documentation
- updating databases
- Provide reports as required
- Ability to testify on data reported
- Complete custodial, maintenance, and security responsibilities
- Complete payment processing – billing for current clients or previous clients with balances
- Maintain proper equipment levels and conditions
- Be responsible for quality control of own work before submission
Additional Core Knowledge or Skills Requirements:
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to problem solve and apply a common sense understanding of the situation based on instructions furnished in written, oral, or diagram form. Specifically, when the resolution may have several variables to choose from.
Computer Skills: To perform this job successfully, an individual should have experience with word processing, spreadsheet software, internet software and database software.
Education/Experience: High school diploma or general education degree (GED).
Certificates and Licenses: Valid driver’s license
If you are interested in joining our team, please email [email protected].
Share this post.
Recent Posts
How Long Does It Take to Get Out of Jail in Georgia After Posting Bail?
How long does it take to get out of jail in Georgia? Learn what affects release times and what to do if the wait is longer than expected.
How Judge Kellie Hill Is Changing Lives Through Restorative Justice in Georgia
Judge Kellie Hill built a youth diversion court in Cobb County that has dismissed charges for 34 young people. Here is how restorative justice in Georgia actually works.
What Is a Bail Bond Co-Signer and What Are You Actually Agreeing To?
Thinking about co-signing a bail bond in Georgia? Learn exactly what you’re agreeing to, your financial risks, and how to protect yourself before you sign.
Electronic Monitoring Best Practices: Why Standards Matter More Than the Device
Electronic monitoring companies face zero industry oversight. Learn how JSG Monitoring and A 2nd Chance are working to change that with national standards.