Job Opportunities

Monitoring Agent

Reports To: Operations Manager
Department: Call Center
Summary: Actively monitor and report violations

Core Values: Professionalism, Honesty, Respect, Teamwork and Giving Back

Mission Statement: We are committed to providing A 2nd Chance and an exceptional experience with respect to people who need it.

Skills we need you to possess:

Detail Oriented
Respectful
Reliable
Organized
Positive Attitude
Time Management
Self-Motivated
Oral & Written Communication Skills
Office | Computer Software Skills
Standard Mathematical Principles

Things you should expect to be taught:

How to onboard and offboard a client
How to monitor a dashboard
How to testify on client data

What you’ll do at A 2nd Chance Monitoring on an ongoing basis:

Provide excellent customer service to all clients
Actively monitor dashboards and respond to events accordingly
Handle all calls, emails and requests in a timely and efficient manner
Answer the phones and correspond via electronic communication (usually email and text)
Complete filing and record maintenance on a weekly basis
Maintain reliable transportation for travel to jails and courthouses.
Handle all client onboarding and offboarding activities, which include, but are not limited to:
- creating profiles
- installing or removing equipment
- providing necessary documentation
- updating databases
Provide reports as required
Ability to testify on data reported
Complete custodial, maintenance, and security responsibilities
Complete payment processing – billing for current clients or previous clients with balances
Maintain proper equipment levels and conditions
Be responsible for quality control of own work before submission

Additional Core Knowledge or Skills Requirements:

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to problem solve and apply a common sense understanding of the situation based on instructions furnished in written, oral, or diagram form. Specifically, when the resolution may have several variables to choose from.
Computer Skills: To perform this job successfully, an individual should have experience with word processing, spreadsheet software, internet software and database software.
Education/Experience: High school diploma or general education degree (GED).
Certificates and Licenses: Valid driver’s license

If you are interested in joining our team, please email [email protected].