Job Opportunities

Monitoring Agent

Reports To: Operations Manager
Department: Call Center
Summary: Actively monitor and report violations

Core Values: Professionalism, Honesty, Respect, Teamwork and Giving Back

Mission Statement: We are committed to providing A 2nd Chance and an exceptional experience with respect to people who need it.

Skills we need you to possess:

  • Detail Oriented
  • Respectful
  • Reliable
  • Organized
  • Positive Attitude
  • Time Management
  • Self-Motivated
  • Oral & Written Communication Skills
  • Office | Computer Software Skills
  • Standard Mathematical Principles

Things you should expect to be taught:

  • How to onboard and offboard a client
  • How to monitor a dashboard
  • How to testify on client data

What you’ll do at A 2nd Chance Monitoring on an ongoing basis:

  • Provide excellent customer service to all clients
  • Actively monitor dashboards and respond to events accordingly
  • Handle all calls, emails and requests in a timely and efficient manner
  • Answer the phones and correspond via electronic communication (usually email and text)
  • Complete filing and record maintenance on a weekly basis
  • Maintain reliable transportation for travel to jails and courthouses.
  • Handle all client onboarding and offboarding activities, which include, but are not limited to:
    • creating profiles
    • installing or removing equipment
    • providing necessary documentation
    • updating databases
  • Provide reports as required
  • Ability to testify on data reported
  • Complete custodial, maintenance, and security responsibilities
  • Complete payment processing – billing for current clients or previous clients with balances
  • Maintain proper equipment levels and conditions
  • Be responsible for quality control of own work before submission

Additional Core Knowledge or Skills Requirements:

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to problem solve and apply a common sense understanding of the situation based on instructions furnished in written, oral, or diagram form. Specifically, when the resolution may have several variables to choose from.
Computer Skills: To perform this job successfully, an individual should have experience with word processing, spreadsheet software, internet software and database software.
Education/Experience: High school diploma or general education degree (GED).
Certificates and Licenses: Valid driver’s license

If you are interested in joining our team, please email [email protected].

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