Reports To: Operations Manager
Department: Call Center
Summary: Actively monitor and report violations

Core Values: Professionalism, Honesty, Respect, Teamwork and Giving Back

Mission Statement: We are committed to providing A 2nd Chance and an exceptional experience with respect to people who need it.

Skills we need you to possess:

• Detail Oriented
• Respectful
• Reliable
• Organized
• Positive Attitude
• Time Management
• Self-Motivated
• Oral & Written Communication Skills
• Office | Computer Software Skills
• Standard Mathematical Principles

Things you should expect to be taught:

• How to onboard and offboard a client
• How to monitor a dashboard
• How to testify on client data

What you’ll do at A 2nd Chance Monitoring on an ongoing basis:

• Provide excellent customer service to all clients
• Actively monitor dashboards and respond to events accordingly
• Handle all calls, emails and requests in a timely and efficient manner
• Answer the phones and correspond via electronic communication (usually email and text)
• Complete filing and record maintenance on a weekly basis
• Maintain reliable transportation for travel to jails and courthouses.
• Handle all client onboarding and offboarding activities, which include, but are not limited to:
  • creating profiles
  • installing or removing equipment
  • providing necessary documentation
  • updating databases
• Provide reports as required
• Ability to testify on data reported
• Complete custodial, maintenance, and security responsibilities
• Complete payment processing – billing for current clients or previous clients with balances
• Maintain proper equipment levels and conditions
• Be responsible for quality control of own work before submission

Additional Core Knowledge or Skills Requirements:

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to problem solve and apply a common sense understanding of the situation based on instructions furnished in written, oral, or diagram form. Specifically, when the resolution may have several variables to choose from.
Computer Skills: To perform this job successfully, an individual should have experience with word processing, spreadsheet software, internet software and database software.
Education/Experience: High school diploma or general education degree (GED).
Certificates and Licenses: Valid driver’s license

If you are interested in joining our team, please email [email protected].